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Working with Difficult Customer Behaviours

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A one-hour awareness session that provides practical takeaways in a flexible timeframe
  • 1 Hour
  • Seminar
  • Employees

Description

This course focuses on individual skill development on effectively managing challenging behaviours. There are three things we drive home in this course: respond to behaviours and not people, read and respond with rational thinking, and it is hard for us to learn new ways of reading and responding to behaviours we consider negative or challenging. This course gives you a toolbox of strategies to deal effectively with challenging behaviours.

Structure

A 1-hour instructor led training session that combines lecture elements with a variety of engaging elements like Q&A, group discussion, as well as polling and chat functionality when delivered virtually