A 2 hour workshop with both employee and leader versions that builds foundational knowledge, allows for the opportunity to discuss and practice, and builds audience-specific skills in a small-group setting
Companies position themselves for long-term success when they understand and connect with their customers. A good customer relationship encourages loyalty and increases word-of-mouth referrals to your company. However, strong customer relationships are not always easy to develop, and despite best efforts, service professionals sometimes fail to meet a customer’s expectations. This workshop will use instructional and experiential learning methods including group discussion to provide participants with foundational skills that will improve the customer experience and build stronger relationships.
LifeWorks Learning workshops go beyond awareness, and allow participants to practice and engage with the topic. Facilitated in small groups, participants can expect learning activities like small-group discussion, breakout rooms, role-play, scenario-based learning – as well as more standard elements like Q&A, polling and chat functionality.
At the end of this workshop, participants will be able to:
Define a positive customer experience based upon what most customers want
Identify seven foundational skills that build strong customer relationships
Identifying your multiple customers
Build trust and credibility
View customers as partners
Make it personal
Use positive communication
Calm highly stressed customers
Create a personal action plan that will help to improve customer loyalty