Cultural competency and the development of a global mindset are key components of success in both the domestic and global marketplace. Thriving amongst today’s multicultural workforce means managers and employees must understand the impact of culture on communication and global business practices.
As the global business landscape becomes more diverse, and less contained by borders, communication through a multicultural lens has become an ever-important skill. This workshop aims to increase participant awareness of cross-cultural communication challenges and opportunities across a broad spectrum of cultures to assist them in their development of global business competencies.
Delivered as a 3 to 3.5 hour instructor-led workshop for employees and people leaders.
The workshop begins with defining culture and exploring the underlying values that affect each of us. From there, participants will examine the differences between stereotypes and generalizations, along with the importance of looking at one’s self, and compromising with others. An exercise in understanding the challenges of working through a language barrier is followed by discussions about communication styles and cultural values.
Participants will continue in-depth discussions and breakout activities to further explore the ideas of cross-cultural interaction and how they can become more effective communicators. The workshop concludes by identifying how participants can apply cross-cultural communication in their lives – at home and at work – and the impact it can have on organizational success.
At the end of this workshop, participants will be able to do the following:
Have a basic understanding of cross-cultural business and communication skills
Implement strategies and skills for communicating more effectively with differing cultures
Understand and appreciate the challenges of conducting business in a second language
Develop an understanding of non-verbal and verbal communication cues
Develop a strategic action plan to leverage learning
Examine how we perceive ourselves in our own culture and how people from ‘other’ cultures perceive us